OurCelebrityJackets.com, we attribute our success to you, our valued customers. Your satisfaction is our driving force, motivating us to continually improve and evolve. With a focus on providing unparalleled ease and support throughout your online leather shopping journey, we’ve implemented essential policies to ensure your satisfaction and streamline your experience.

Our primary goal is to elevate our customers into the spotlight by alleviating any shopping concerns through carefully crafted regulations and unmatched online services. We’ve introduced a straightforward return and exchange policy to alleviate any shopping woes, aiming to maintain our esteemed position in the fashion industry indefinitely. Our commitment to excellence is fueled by the happiness of our customers, and we maintain our standards through reliable service and unwavering dedication.

Why Return Your Parcel to Us? Before initiating a return and/or exchange request, please consider if any of the following conditions apply to the faulty package you received from us:

• You received a different jacket than the one you ordered.
• The jacket doesn’t fit your measurements.
• The colors and design differ from what was depicted in the picture.
• You received a defective piece.
• The jacket’s quality is compromised and doesn’t meet our standards.

At CelebrityJacket, we value your feedback and address any concerns you may have with our services. Our outlined terms and conditions aim to effectively resolve customer issues and prevent online shopping fraud. Please review the following policy carefully to ensure our service is aligned with your needs:

• Inspect the faulty parcel thoroughly with the provided requirements before claiming a return and/or exchange.
• Return the faulty package in its original condition, free of perfumes or stains, with all tags and attached pieces intact.
• Initiate a return and/or exchange within 30 days of receiving the parcel to expedite processing.
• Return the unused item promptly after identifying any issues.
• The shipping cost for returned and/or exchanged items is the responsibility of the customer.
• The return and/or exchange policy applies only to pre-designed jackets; custom jackets are exempt as they are tailored to specific measurements.
• Include the order reference when returning the parcel.

Refund Policy: Our refund policy ensures you are reimbursed under the following circumstances:

• 30-day return policy guarantee.
• Product not as described.
• Mismanagement by the courier service during shipping and delivery.
• Jacket out of stock.

To claim any of our services and adhere to these policies, please email us at order@ourcelebrityjackets.com to report the issue. If you encounter any product issues, contact us via email, and we’ll prioritize your needs.

At OurCelebrityJackets.com, your satisfaction is our utmost priority. We’re committed to addressing any concerns and ensuring a seamless shopping experience every time.